Support
Last updated July 14, 2026
Have something to say? Any pressing questions? Email ohooligan@heytoad.app. I read every message. Replies typically arrive within one or two business days.
Common questions
Toad isn’t showing the right street for me.
The home-screen “yellow card” uses your phone’s reported location to find the nearest known street segment. If you’re indoors or in a tall-building canyon, GPS can drift enough to land on the wrong side of a corner. Pull down on the home screen to refresh, or tap the search button to pick the correct street manually. If the street is missing entirely, let us know. Sometimes a block isn’t in the source data and we can add it.
I never got a notification about an upcoming restriction.
A few things to check, in order:
- Open Toad’s settings and confirm notifications are turned on for the street in question.
- In your phone’s system settings, confirm Toad has notification permission and that Do Not Disturb or focus modes are not silencing it.
- On Android, confirm Toad is not in battery-optimized / restricted / sleep mode. Aggressive battery savers (Samsung, Xiaomi, OnePlus, Huawei in particular) will block scheduled local notifications. The fix is to exempt Toad from battery optimization.
- On iOS, confirm Background App Refresh is on for Toad.
- Make sure your phone’s time and time-zone settings are set to automatic.
Toad relies on local notifications scheduled by your operating system. We do not control when or whether the OS chooses to fire them. If you have done all of the above and notifications are still missing, email us with your device model, OS version, and the street you were watching (or submit a bug report from the app).
It says a permit is on my block, but there isn’t one.
Permit locations come from city open-data feeds. Sometimes a permit’s street address is ambiguous or sits on the boundary between two blocks. The fastest fix is to report it from inside the app: tap the report (warning) icon, and tell us what’s wrong. The street, block, and permit reference are attached automatically, and you can add a photo or screenshot. Your report opens a message thread with us so we can follow up. See “How do I report a problem?” below.
It says no sweeping on my block, but the sign says otherwise.
Trust the sign. Schedules change without making it into the city data. Report it from inside the app and attach a photo of the sign; we’ll fix the schedule on the server, and the app will reflect it on its next refresh. This way, you'd also be helping provide accurate data to all users.
How do I add or remove a watched street?
From the home screen, tap the + button to watch your current location, or tap the search button to manually find a street name. To remove a street or change its alerts, tap the pencil icon in the “Upcoming” list header to open Manage watchlist, then remove the street or toggle its reminders there.
How do I report a problem with the data?
Toad has a built-in message center. To flag a wrong schedule, a misplaced permit, or a missing block, tap the report (warning) icon on the street card, or press and hold a row in your watchlist, and describe what’s off. You can attach a photo of the sign. Reports open a two-way thread with the Toad team (the speech-bubble icon at the top of the home screen), so we can ask follow-up questions and let you know when it’s fixed. You can still email us if you prefer.
Can I save where I parked?
Yes. When you park, tap PARK to pin your spot. Toad also starts watching that block for you. Later, tap FIND and Toad points you back to your car. The saved spot is stored only on your device.
How accurate is the data?
We do our best, but parking data is messy. Cities change sweeping routes seasonally, declare snow emergencies on a few hours’ notice, and routinely issue moving and construction permits that overlap or contradict the posted sign. The app is a useful early-warning system that uses these data sources and constantly tries to improve on them, but data can still be inaccurate. Always confirm by checking the sign on your block before relying on Toad alone.
Is Toad free?
Yes. The free ad-supported tier covers up to five watched streets and the core reminder features. A premium tier is in development and will be announced inside the app when it’s available; the free tier is not going away.
Which cities does Toad cover?
Boston, Cambridge, Somerville, Chelsea, and Malden. Street-sweeping reminders work in all five. Moving-truck and construction permit alerts are currently available for Boston and Cambridge. Coverage and data depth vary by city, and some cities have partial street-sweeping data. If your city isn’t on that list, Toad can’t help you yet.
How do I delete my account?
From inside the app: Settings → Delete account. If you can’t access the app, see heytoad.app/delete-account.
Known limitations
- Toad does not cover private streets, parking-garage rules, residential-permit-only zones, meters, or street-sweeping regimes outside the cities listed above.
- The app is available in English and Spanish.
- Notifications depend on your operating system. We cannot guarantee delivery, time, or order.
- Aggressive Android battery savers (Samsung, Xiaomi, OnePlus, Huawei) sometimes block scheduled notifications even when the app is exempted. This is an OS-level behavior outside our control.
- Holiday handling covers fixed-date and floating federal/state holidays. One-off declared suspensions (a mayoral order, a special event) may not appear in Toad until we ingest them manually.
Reporting a bug or asking for help
Reporting bugs works best if you do it from inside the app. You can also email ohooligan@heytoad.app with as much of the following as you can:
- What you were doing when it went wrong.
- What you expected to happen.
- What actually happened.
- Your device model and OS version (e.g., “iPhone 14, iOS 17.4” or “Pixel 7, Android 14”).
- The app version from Settings → About (it’s the build timestamp at the bottom).
- The street name or city permit number, if it’s about specific data.