Support

Last updated May 18, 2026

Need a human? Email hello@sagamore.studio. We read every message. Replies typically arrive within one or two business days.

Common questions

Toad isn’t showing the right street for me.

The home-screen “yellow card” uses your phone’s reported location to find the nearest known street segment. If you’re indoors or in a tall-building canyon, GPS can drift enough to land on the wrong side of a corner. Pull down on the home screen to refresh, or tap the search button to pick the correct street manually. If the right street is missing entirely, let us know — sometimes a block isn’t in the source data and we can add it.

I never got a notification.

A few things to check, in order:

  1. Open Toad’s settings and confirm notifications are turned on for the street in question.
  2. In your phone’s system settings, confirm Toad has notification permission and that Do Not Disturb or focus modes are not silencing it.
  3. On Android, confirm Toad is not in battery-optimized / restricted mode. Aggressive battery savers (Samsung, Xiaomi, OnePlus, Huawei in particular) will block scheduled local notifications. The fix is to exempt Toad from battery optimization.
  4. On iOS, confirm Background App Refresh is on for Toad.
  5. Make sure your phone’s time and time-zone settings are set to automatic.

Toad relies on local notifications scheduled by your operating system. We do not control when or whether the OS chooses to fire them. If you have done all of the above and notifications are still missing, email us with your device model, OS version, and the street you were watching.

It says a permit is on my block, but there isn’t one.

Permit locations come from the City of Boston open-data feed. Sometimes a permit’s street address is ambiguous or sits on the boundary between two segments, and our geocoder picks the wrong one. Tap the permit in the app to see its address and the City reference number, and email those to us. We will adjust the mapping manually.

It says no sweeping on my block, but the sign says otherwise.

Trust the sign. Schedules occasionally change without making it into the open-data feed promptly. Send us a photo of the sign and the address; we’ll fix the schedule on the server, and the app will reflect it on its next refresh.

How do I add or remove a watched street?

From the home screen, tap the + button and search for the street name. To remove one, tap the watched-street card and choose Remove. Free accounts can watch up to 5 streets at a time.

How accurate is the data?

We do our best, but parking data is messy. Boston changes sweeping routes seasonally, declares snow emergencies on a few hours’ notice, and routinely issues moving and construction permits that overlap or contradict the posted sign. Toad is a useful early-warning system, not a guarantee. Always confirm by checking the sign on your block before relying on Toad alone.

Is Toad free?

Yes. The free tier covers up to five watched streets and the core reminder features. A premium tier is in development and will be announced inside the app when it’s available; the free tier is not going away.

Which cities does Toad cover?

Boston only at launch. Cambridge, Somerville, Chelsea, and Malden are imported and will turn on as part of the premium rollout. If your city isn’t on that list, Toad will not help you yet, and we recommend you not install it for the moment.

How do I delete my account?

From inside the app: Settings → Delete account. If you can’t access the app, see heytoad.app/delete-account.

Known limitations

Reporting a bug or asking for help

Email hello@sagamore.studio with as much of the following as you can:

Privacy, terms, and legal